Refund Policy

CheckMyDoc offers a Free plan that includes two document reviews per workspace, lifetime, with no payment required. We recommend trying the Free plan before subscribing so you can confirm the Service fits your workflow.

1. Subscriptions

Starter, Pro, and Scale subscriptions are billed in advance on a monthly or annual cycle. Subscription fees are non-refundableonce the billing period has started. You can cancel auto-renewal at any time from Settings → Billing, or by emailing billing@checkmydoc.co; cancellation takes effect at the end of the current billing period and you keep access until then. We do not prorate partial periods.

2. Per-document top-ups

Pro charges per-document top-ups once the included monthly quota is reached. Top-ups are billed in arrears at the end of each billing period and are non-refundable once incurred, except as described in § 5 below.

3. Pay-Per-Doc credits

Pay-Per-Doc is a one-time purchase of three review credits. Credits do not expire and do not auto-renew. Unused credits are non-refundable once purchased, except as described in § 5 below; credits already consumed cannot be refunded.

4. Annual plans

Annual subscriptions are non-refundable after the billing period begins. If you cancel an annual plan mid-term, your access continues through the paid term and the plan will not auto-renew.

5. Goodwill refunds

We want you to get value from CheckMyDoc. If your first paid document review is unusable — for example, the AI fails to return findings, the document cannot be processed, or output is materially incorrect — email billing@checkmydoc.co within 30 daysof the charge with your invoice number and a brief description. We'll review and, at our discretion, issue a full or partial refund or a credit toward a future review.

6. Duplicate or unauthorized charges

If you spot a duplicate charge or a charge you didn't authorize, contact billing@checkmydoc.cowithin 60 days. We'll investigate and refund verified errors directly to the original payment method.

7. How refunds are issued

CheckMyDoc issues approved refunds directly, returned through our payment processor to the original payment method. They typically appear within 5–10 business days, depending on your bank. We cannot refund to a different card or account than the one charged.

8. Chargebacks

If you have a billing concern, please contact us first — we usually resolve issues within one business day. Initiating a chargeback before contacting us may result in suspension of the account while the dispute is investigated.

9. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under applicable law (for example, EU/UK statutory withdrawal rights for consumer purchases). Where such rights apply, they take precedence over this policy.

10. Contact

Billing and refund questions: billing@checkmydoc.co. General questions: hello@checkmydoc.co.